SHIPPING & RETURNS
SHIPPING POLICY
We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on www.velanutra.com. The large majority of our orders are shipped within 3 working days of the order, and delivered in 5 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item. We take utmost care to ship your order in good condition and on time. As mentioned above, we ship most items within 3-5 working days of the order. However, in some cases, we may take longer, up to 7 working days, to ship the order, as we may have to procure it from our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*. We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.You will receive a separate email if the shipment does not contain all the items that you had ordered.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or at info@velanutra.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
*Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/net banking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
RETURN & REFUND POLICY
1. What is the general return policy on VELANUTRITION?
Goods once sold from the website cannot be returned at any given point of time.
2. What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot and unboxing video of the outer packaging and products received to our customer care at info@velanutra.com within 24 hours of product delivery. We will arrange a reverse pickup for the product after investigating. We will issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
3. What are the modes of refund available after RTO?
Back to Source - In this case, the money will be credited to you in the form of discount coupon on your registered email id.
